BRIEF

The subject of this evaluation is an online presence of Sustainable Luxury Hospitality chain – Six Senses. Six Senses is a resort and spa management and development company established in 1995, which managed resorts under the brand names Soneva.

 According to a 2016 company presentation, today company comprises 11 operating resorts and 29 spas, branded Six Senses and Family - focused Evason resorts, with another 20 under construction or development.

CHALLENGE

Six Senses has built a very complicated web site with lots of content. The web site is difficult to maintain and update using the existing interface.

Six Senses are planning to launch 30 new resorts in the next two years and go from 12 to 40 scale of growth.

The main goal is to make structural changes to offer a better manageable platform. Also to design adaptive UI using “mobile first” approach and user-centered framework of processes. We need to give the user more control and provide a feedback on each movement, simplify navigation and achieve consistency throughout the user journey. Present existing content in a more engaging way and possibly provide a virtual luxurious experience.

RESEARCH

PROCESS

Hierarchical Task Analysis

Personas

Usability test

Redesign Recommendations

Design Documentation: Style Guide

Prototype